Shipping availability, delivery charges and order-specific details are presented as clearly as possible throughout the purchase journey.
Domestic delivery is available across Qatar. The delivery charge and order details are confirmed during checkout.
Orders can be placed for supported Gulf destinations. Available shipping methods and charges are shown according to the delivery address.
Lebanon is included within the current delivery scope. Shipping availability and applicable charges are determined from the delivery address.
After an order is placed, review the order confirmation carefully to ensure the delivery and contact details are correct.
Orders are prepared before dispatch. If any order-specific clarification is required, the house may contact you using the details supplied at checkout.
Once dispatched, delivery information is provided where available. Delivery timing can vary according to destination, carrier and local conditions.
Return requests may be submitted within 14 days of delivery. To request a return, contact Client Care before sending any item back. Items returned without prior contact may take longer to process.
To be eligible for a return, the item must be unworn, unused, unwashed and unaltered, with all original labels, tags, packaging and presentation intact. We reserve the right to decline a change-of-mind return where the returned item does not meet these conditions.
Items identified as Final Sale or otherwise expressly marked as non-returnable at the time of purchase cannot be returned for change of mind. This does not affect any rights available where an item is defective, damaged, materially misdescribed or incorrect.
For change-of-mind returns, return shipping costs are the responsibility of the customer unless otherwise stated. If an incorrect, damaged or defective item is supplied, THE /// PROJECT will arrange or reimburse reasonable return delivery costs as appropriate.
Exchanges are subject to product and size availability. If the requested replacement is unavailable, an eligible refund may be offered instead.
Once a returned item has been received, inspected and approved, the refund will be initiated to the original payment method within 5 business days. The time required for the refunded amount to appear in your account may vary depending on the payment provider, card issuer or financial institution.
Original delivery charges are not refundable for change-of-mind returns unless otherwise stated or required by applicable law.
Any item-specific return condition or restriction displayed on the product page or at the time of purchase will apply to that item to the extent permitted by applicable law. Nothing in an item-specific condition limits mandatory consumer rights relating to defective, damaged, incorrect or materially misdescribed products.
For destinations outside Qatar, local customs duties, taxes or import-related charges may apply according to the destination and local rules.
Ensure the delivery address, mobile number and contact information are complete. Incomplete delivery information can delay handover to the carrier.